Select a guarantee below for details
Our Service Guarantee
As investors ourselves, we expect a high level of service from our property management to ensure standards are maintained and promises are kept. We are completely confident in providing an exceptional level of service in all areas associated with property investment management.
MyPropertyPro provides the following service guarantee:
- If in the first three months of managing your property you are unhappy with our service and provide details of the problem in writing, we will refund the management fees for that three month period and give you the option of terminating the agreement at a reduced notice of seven days.
This service guarantee ensures that we are always providing the highest quality of service to each and every one of our clients at all times.
Our Accountability Guarantee
Tenants and landlords are usually only provided with contact details for the property manager assigned to the property. If the tenant or landlord needs to speak with a senior person in the company, they are often uncontactable. To avoid this,
MyPropertyPro provides the following accountability guarantee:
- Tenants and landlords will be provided with the personal contact details of the owners and management of MyPropertyPro to ensure accountability at all levels of the organisation.
- At your request as the landlord, we will also include you in the management contact details provided to the tenant. In this case, if the tenant is not happy with the response or service they receive after consulting their property manager or an owner at MyPropertyPro, they would then be free to contact you as the owner.
MyPropertyPro believes in complete transparency and full access to the management chain. We see you, the investor, as the CEO of your own business which means that if you wish, you have every right to ultimately be contacted by your customer if they are not happy with the service they are receiving. We would like to stress however that this is simply an option, we fully understand that many investors prefer to keep a distance between their tenants and themselves.
This accountability guarantee ensures our staff never become complacent and that we will always strive to provide the best service possible, both to you as the investor and to your tenant.
Our Communication Guarantee
One of the most frustrating aspects of being a landlord and/or a tenant is having a property manager who fails to understand the importance of promptly returning phone calls and emails.
MyPropertyPro provides the following communication guarantee:
- If you or your tenant calls or emails us on any given day, for any non-emergency related reason, we will return the call or email at the first available opportunity, however we will return your call or email within 24 hours.
- In the case of general repairs, we will have the problem dealt with as soon as possible, however we will notify the landlord and request approval for repairs within 24 hours of receiving the maintenance request from the tenant. We will then issue the appropriate work order by 5:00pm of the next working day after we receive approval from the landlord.
- In the case of an emergency repair, we will have the problem attended to within hours and at the latest by 5:00pm on the working day of which the problem became known to MyPropertyPro. After hours, your tenants will be provided with emergency repair contact details as per the maintenance section.
This communication guarantee ensures that you or your tenant is never left wondering about the progress of any issue or concern. Excellent and proactive communication is at the forefront of any service and we guarantee that you will be kept fully informed.